Shipping Policy

Where we ship

AUXU currently serves customers in the United States. Available shipping methods, charges and estimated delivery dates are shown at checkout.

Processing and delivery

Personalized and made-to-order items require production time before shipment. The estimate shown on the product page and at checkout includes the information available when you order.

Delivery dates are estimates, not guarantees. Carrier delays, severe weather, holidays and an incorrect or incomplete address may affect delivery.

Tracking and address changes

• A shipping confirmation with tracking details is sent after the carrier receives your package.
• Contact us as soon as possible if your shipping address is incorrect. We cannot guarantee changes after production or shipment begins.
• If tracking shows delivered but the package is missing, check the delivery area and household members, then contact the carrier and AUXU for support.