Comforting gifts for every chapter of life with pets · U.S. online store

CUSTOMER CARE

Contact Us

A real answer, with the details needed to help you quickly.

Customer support

Email support@auxu.com. We typically reply within one business day, Monday through Friday, excluding U.S. holidays.

For order questions

  • Include your order number and the email address used at checkout.
  • For an item issue, include a short description and clear photos.
  • Never email full card numbers, passwords or bank details.

Store information

AUXU is a United States online store. Customer service is provided electronically so order information and solutions can be documented clearly.

Still need help?

Tell us what happened and include your order number when applicable.

Email support@auxu.com