Return & Refund Policy

Personalized orders are final sale

We do not accept returns or exchanges because of a change of mind, personal preference, an incorrect photo, text, size or other option selected or supplied by the customer, or an incorrect delivery address entered at checkout.

Small differences in color caused by screen settings and normal minor variations in the placement or appearance of a handmade or heat-transferred design are not defects. This does not affect your rights if the item is damaged, defective or made incorrectly.

Cancellations and order changes

Please review all names, dates, spelling, photos, sizes, colors and delivery details before submitting the order. If you request a change or cancellation, contact support@auxu.com immediately.

If design work or production has not started, we will make the requested change or cancel the order and return the amount paid to the original payment method. Once design work or production has started, the order can no longer be changed or canceled because it is being made specifically for you.

Issues we cover

Contact support@auxu.com within 14 days after delivery if any of the following applies:

• The item arrived damaged.
• The item has a manufacturing defect that affects its intended use or appearance.
• You received the wrong product, size, color or design due to an AUXU fulfillment error.
• The finished personalization does not match the photo, text or options shown in your order confirmation.

How to request help

Include your order number, a description of the issue and clear photos of the item. For shipping damage, please also photograph the packaging and shipping label when available. These details help us confirm the problem and provide the correct solution promptly.

Please do not mail an item back unless AUXU first provides written return instructions. An unauthorized return may delay resolution and does not create eligibility for a refund.

How a covered issue is resolved

• For a covered issue, AUXU will provide a corrected remake or replacement at no additional product or standard shipping cost.
• If a corrected remake or replacement cannot be provided within a reasonable time, AUXU will refund the affected item and its original standard shipping charge to the original payment method.
• Any approved return shipping required by AUXU will be arranged or reimbursed by AUXU. Original expedited-shipping upgrades are not refundable unless the shipping service itself was not provided.
• Bank processing times may vary after a refund is issued.

Your legal rights

This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law.