When will my order ship?
The production estimate for personalized or made-to-order items is shown on the product page and at checkout. You will receive tracking by email after shipment.
Can I change personalization details?
Contact support@auxu.com immediately. If design work or production has not started, we will make the requested change. Once either has started, the order can no longer be changed because it is being made specifically for you. Please review all spelling, names, dates, images, sizes and colors before ordering.
Can personalized items be returned?
Personalized and made-to-order items cannot be returned or exchanged because of a change of mind, personal preference or customer-submitted error. If an item arrives damaged, defective, is sent incorrectly by AUXU or does not match the personalization in your order confirmation, contact us within 14 days after delivery. We will provide a corrected remake or replacement, or a refund if we cannot provide one within a reasonable time.
Can I send an order as a gift?
Gift-ready choices, when available, will be shown on the product page. Enter the recipient’s deliverable address at checkout and review it carefully.
How do I track my order?
Open the tracking link in your shipping confirmation email. Allow up to 48 hours for the carrier’s first scan to appear.
Tell us what happened and include your order number when applicable.