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Most ready-to-ship orders are processed Monday–Friday within 1–5 business days after payment is confirmed. Made-to-order and small-batch items may need additional time; any specific lead time will be shown on the product page or confirmed before ordering.
After dispatch, estimated delivery is typically 2–7 business days, depending on destination, carrier, and delivery method selected at checkout. Tracking, when available, will be sent by email. Delivery dates are estimates, not guarantees, unless explicitly stated.
Contact sales@auxu.com immediately if your shipping address is incorrect. We can only change an address before dispatch. Once an order has shipped, you may need to work directly with the carrier.
If delivery is delayed, contact us with your order number and tracking details. We will help locate the package. If we cannot ship within the promised period, we will notify you and provide available options consistent with applicable law.
Shipping charges are shown at checkout before payment is completed. Original shipping charges are non-refundable except when we sent the wrong item, the item arrived damaged due to our error, or applicable law requires otherwise.
International customers are responsible for customs duties, import taxes, and brokerage fees unless stated otherwise. Customs delays are outside our control.
For payment details, see our Payment & Billing page.