We want every Sewn Days piece to arrive ready to be enjoyed. If something is not right, please contact us and we will help.
You may request a return within 30 calendar days of delivery. Items must be unused, unwashed, unaltered, and in original condition with packaging. Email sales@auxu.com with your order number and reason before sending anything back. Please do not mail a return without approval and return instructions.
Contact us within 48 hours of delivery with your order number and clear photos. If we made an error or the item arrived damaged or defective, we will provide a replacement, refund, or return label as appropriate.
For eligible returns that are not due to our error, the customer is responsible for return shipping. Original shipping charges are non-refundable. We recommend tracked shipping; Sewn Days is not responsible for a return lost in transit before it reaches us.
Personalized, custom-made, altered, washed, worn, or damaged-by-use items; gift cards; and items marked final sale are not eligible for change-of-mind returns. For hygiene reasons, used or washed wearables and pet items cannot be returned. If a product arrives defective or incorrect, contact us—this exception does not remove your rights under applicable law.
After we receive and inspect an approved return, we will email you the result. Approved refunds are sent to the original payment method within 3–7 business days. Your bank or payment provider may take additional time. If the return does not meet the conditions above, we may be unable to issue a refund.
If you need a different item, contact us. Exchanges depend on stock and may be handled as a return and new order.
Contact us immediately after ordering if your address is incorrect. If an order has already shipped, we may be unable to redirect it. Additional shipping charges caused by an incorrect address may be the customer’s responsibility.
Wholesale, custom, and made-to-order purchases follow the written quote or order terms agreed before payment. Unless an item is defective or incorrect, such orders may be final sale.
For payment details, see our Payment & Billing page.