DELIVERY KEY INFORMATION
Your order will normally be shipped within 14-25 working days. Delivery lead times will be confirmed at checkout.
Additional delivery information
We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a PO Box or an address in another country.
Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.
Will I be charged customs fees?
Depending on the value of your order and your specific country, you may be charged customs or import fees once your parcel arrives into your country. As stated in our ‘Terms and Conditions’, these fees must be paid by the customer and won’t be covered by Next.
As these charges are set by your country and vary between orders, we’re unable to predict what the charges may be. For further information, please contact your local customs office before placing your order.
You will be responsible for assuring that any products you order comply with state and federal government import regulations.
Sale delivery information
During sale periods, please allow 14-21 days for your delivery*. Your delivery date will be confirmed at the time of order.
*Subject to stock, courier availability and courier area/store location. Exceptions apply, see full terms and conditions.
TRACKING MY ORDER
Want to know the current status of your orders and returns? Simply log into ‘My Account’ and click on ‘My Orders’ to see the latest tracking information for your parcel. Once your order is on its way, you’ll receive a tracking number via email. To track your parcel, click on the link in the email and you’ll be directed to the courier website. If you can’t locate the tracking email, please make sure you’ve checked your spam and junk folder.
I HAVE A PROBLEM WITH MY DELIVERY
I haven’t received my order
Simply check the online tracking of your parcel by logging into ‘My Account’ and click on ‘My Orders. Alternatively, you can also click on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, please let us know and we can help you.
An item is missing from my parcel
If an item is missing from your parcel, it may be delayed. In this case, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.
Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.
I’ve received the wrong item
We’re really sorry if you received the wrong item/it wasn’t as described. Please contact us as soon as possible, so we can help you further.
I’ve received a faulty item
We’re really sorry you’ve received a faulty item. If the item has a visible fault on receipt, please contact us with details of the fault before making a return, so we can advise you what action to take.
My item has become faulty
We’re really sorry your item has become faulty in use. Please contact us as soon as possible with details of the fault before making a return, so we can advise you what action to take.